As the landscape of user research evolves, artificial intelligence (AI) is becoming an indispensable tool for UX researchers. While AI offers numerous advantages in automating and streamlining processes, it cannot replace the human touch that is crucial for understanding and designing for users. This blog post explores the areas where AI can be effectively integrated into user research and highlights the human skills that researchers should continue to develop and refine.
Customer Satisfaction Score (CSAT) surveys are a vital tool for measuring customer satisfaction and gaining actionable insights to improve the overall customer experience. In this guide, we’ll cover how you can conduct effective CSAT surveys, who handles them within an organization, best practices, tools, and benchmarks for 2024.
In the world of user experience analytics and feedback collection, Hotjar and UserVista are two notable players. While Hotjar offers a comprehensive suite of tools, UserVista focuses on streamlined in-app surveys. Let's dive into the details of both platforms.Hotjar: The All-in-One UX Insights PlatformHotjar provides a robust set of tools designed to give you a 360-degree view of your users' behavior and feedback. Here are some of its key features: